Clear terms, built on trust. Please review our refund, cancellation, and exit interview policies before working with DSRTT.
At DSRTT, we invest real time, strategy, and resources into every client's SEO and web development campaign from day one. Because of this, our refund policy is straightforward:
Refunds are not permitted for services rendered, unless the client has not achieved a first-page Google ranking for their agreed-upon target keyword(s) within 12 months of the campaign start date.
If the 12-month first-page ranking benchmark is not met through no fault of the client (e.g. failure to provide requested access, content, or approvals), the client may be eligible for a partial or full refund, reviewed on a case-by-case basis.
SEO is a long-term investment — rankings depend on consistent collaboration, timely feedback, and ongoing optimization. Our team is committed to transparent reporting throughout your campaign so there are no surprises along the way.
We understand that business needs change. If you need to cancel your services with DSRTT, here's what to know:
All cancellations must be requested in writing at least 15 days before your next scheduled payment is due. This gives our team adequate time to wrap up active work and transition your account.
Cancellation requests submitted with less than 15 days' notice before the next billing date will not prevent that upcoming payment from processing. To cancel, simply reach out to your account manager or email us at dsrtt.inc@gmail.com with your request.
We're always here to talk through concerns before you go — many issues can be resolved with a quick strategy adjustment rather than a full cancellation.
Every client relationship — even one that's ending — helps us grow stronger, just like the desert teaches us to adapt. That's why an exit interview is a required part of offboarding with DSRTT.
Clients who cancel services with DSRTT must participate in a brief exit interview prior to their account closing. This conversation helps our team understand what worked, what didn't, and how we can continue improving our web development and marketing services for future clients.
The exit interview typically takes 15–20 minutes and can be conducted by phone or video call. Your honest feedback directly shapes how we refine our GBP optimization, local SEO, and website development processes moving forward.
To schedule your exit interview, contact us at dsrtt.inc@gmail.com or call (760) 885-4066.
We're committed to fair, honest work — and if something ever feels off with your account, billing, or the services we've delivered, we want the chance to make it right before things go further.
Clients with a concern about charges, deliverables, or service quality are encouraged to contact DSRTT directly within 14 days of the issue so our team can review the details and work toward a resolution.
Most disputes are resolved through a direct conversation with our team. We'll review your account, the work completed, and any billing in question, then respond with a clear explanation or corrective action within 5 business days.
To open a dispute, contact us at dsrtt.inc@gmail.com.